Policies

Orders are dispatched from our studio after payment is confirmed. Available shipping options and their costs are shown at checkout before you submit the order.

Cross-border parcels may incur import duties or taxes charged by the destination customs authority. These charges are the responsibility of the recipient.

A tracking reference is sent to the email address on the order once the parcel leaves the studio.

Unworn pieces in their original packaging may be returned within the window stated on your order confirmation. Earrings are excluded for hygiene reasons unless faulty.

Custom, engraved and resized pieces are made to order and are not eligible for return unless faulty.

To start a return or exchange, email the order number and the reason. The concierge will reply with the next step.

We collect the information needed to process and deliver an order: name, email, shipping address and phone number where provided.

Order information is shared only with the payment and delivery providers required to complete your purchase.

You may ask for a copy of your data, or ask us to delete it where we are not required to retain it, by emailing our concierge.

Prices are listed in USD and displayed in other currencies for reference at the rate shown on the site. The charge is settled in the currency presented at checkout.

Product photographs are taken under natural light; small variations in tone and finish are normal for hand-finished pieces.

Moissanite is sold as silicon carbide and is not represented as diamond. Gemstone comparisons on this site are general industry references, not appraisals.